THANKS! Thank you KeenART for the great service provided by your team. It was my first contact with your Company and I am happy to work with you in the future. This is a real feedback from a new customer so I am glad to see that we have high quality services here in BC. Impressed by the print quality, good packaging and fast shipping, professional website. Keep doing it like these and the customers will always come back to you. Best regards, Adrian, Vancouver
Adrian, | a quick note Just wanted to drop you a quick note - the floater frames arrived and they are just perfect!
Thank you so much for re-doing them!
Think you all might have added some extra packaging around them in the box - that seemed to be extra great too as they were really well cushioned.
Thanks again, am really happy - they're the perfect finish to my art!
Benz, Alabama | a lot of love and care Hi everyone at Keen! I just wanted to say thank you. Our replace pictures have arrived and although FedEx did their best to damage them again, your careful inner packaging kept them in perfect condition. I happily mounted one this morning and my office looks great! Now when I see this, not only will I be tempted need of my daughter who bought the print for me, but you folks as well. There is a lot of love and care in this picture.
Thank you again, we are your forever customers
K. and D.
K. and D., | Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal |